How to Uninstall the Software

Windows® Software

Deactivate the software so it may be activated on a different computer

Open SALT and select Help-->Deactivate. Note: If the Deactivate option is grayed out, skip this step. If you can't deactivate the software for any other reason, contact customer support to have your software deactivated (you will be asked for the name of your computer).

Uninstall the software (not your data files)

Open Programs and Features by clicking the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features. Select the program from the list and then click Uninstall.

Mac Software

Deactivate the software so it may be activated on a different computer

Open SALT and select Help-->Deactivate. Note: If the Deactivate option is grayed out, skip this step. If you can't deactivate the software for any other reason, contact customer support to have your software deactivated (you will be asked for the name of your computer).

To completely remove the SALT application (not your data files):

1. Open Finder and select Applications. Find the SALT program file (e.g., SALT 20) and drag it to the Trash.
2. Open Finder and select Downloads. Search for any SALT program files and drag them to the Trash.
3. Open Finder and then look at the top of the screen. You should see the Apple icon. Next to it, select Go-->Go to Folder. Enter  "~/Library/" (without the quotes) in the text box and press Go.
4. Click on the Application Support folder and search for the SALT folder. Drag it to the Trash.
5. Go back one level in the directory using the back arrow. You will be back in the Library folder. If you are unsure, complete #3 again.
6. Click on the Preferences folder. Search for any files that begin with com.saltsoftware and drag them to the Trash.
7. Empty your Trash folder.

This process will not remove any transcript files or reports you have saved. It will only remove SALT program files.